Privacy Policy

Effective Date: August 5, 2025

Last Updated: December 15, 2025

pie Health, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website, including when you request a credentialing consultation.

Client Portal Use

This Privacy Policy also applies to information collected through the pie Health client portal (“Client Portal”). When you use the Client Portal, we collect and process information necessary to provide credentialing, enrollment, and related services, including professional and business information you submit, status and eligibility information displayed in the Client Portal, documents and files you upload, and communications related to your account.

Information We Collect

We collect information you provide directly through our website, including:

• First and last name
• Practice name
• State(s) of operation
• Email address
• Mobile phone number
• Practice stage
• Specialty
• Estimated number of providers

We may also automatically collect information about your device and usage through cookies, analytics tools, and similar technologies, including:

• IP address
• Browser type
• Pages visited and time spent
• Referral source

How We Use Your Information

We use your information to:

• Respond to and manage your consultation requests
• Match your practice with the right credentialing support
• Send follow-up communications about your request
• Improve our website and user experience
• Maintain security and prevent fraud

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help operate our website and manage communications
• Legal authorities when required by law or to protect our rights
• Successor entities in the event of a business transfer

Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience, analyze site traffic, and track the effectiveness of our marketing. You can adjust your browser settings to refuse cookies, but some site features may not function properly.

State-Specific Privacy Rights

If you are a resident of California, Virginia, Colorado, Connecticut, or Utah, you may have additional rights, including:

• The right to know what personal information we collect and how we use it
• The right to request access to and deletion of your personal information
• The right to opt out of the sale or sharing of personal information (we do not sell)
• The right to correct inaccuracies

To exercise these rights, contact us at privacy@piehealthusa.com. We will verify your identity before processing your request.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law.

Security

We implement industry-standard safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised “Effective Date.”

Contact Us

If you have questions about this Privacy Policy or your privacy rights, contact:

Email: privacy@piehealthusa.com

Mail: pie health
4500 Williams Drive, Suite 212, PMB 144
Georgetown, TX 78633